Environment

Life Moonset Project

Logo Moonset

The Life MOONSET project (IMplementing a NOcturnal, EcO-FrieNdly and Integrated SharEd Transportation Concept) aims to carry out and evaluate a pilot of an innovative on-demand transport service that contributes to changing commuting habits and thus to the future development of a sustainable public transport system for night workers. It is being developed in an international consortium and has the following partners: Wiener Linien (Consortium Leader), TML - Transportes Metropolitanos de Lisboa (with responsibility for supporting the implementation of the pilot in Lisbon and communicating the project as a whole), ANA - Aeroportos de Portugal, Municipal Transport Ruse, Universität Innsbruck and VIA.

It will be implemented in three European countries - Austria, Bulgaria and Portugal - with pilot projects in the cities of Vienna, Ruse and Lisbon.

In the case of Lisbon, the pilot aims to provide, over the course of a year, a means of transport to mitigate the current gap in night-time public transport systems, which forces many workers on the perimeter of Humberto Delgado Airport - the city's largest employer - to use individual transport due to a lack of options. In addition to the socio-economic impact resulting from an accessible and efficient alternative to individual transport for workers, this project's mission is to reduce greenhouse gas emissions resulting from home-work-home journeys, promoting more sustainable mobility.

The Life MOONSET project, which has a total budget of 2.9 million euros over three years, will be completed in August 2027. It is 60% co-financed by the European Union under the LIFE Programme, with the support of CINEA - the European Climate, Infrastructure and Environment Executive Agency.

Learn more here.

Premium Journey VIP Card

Premium Journey VIP

Welcome to the page dedicated to the Premium Journey VIP card.

How to use your card

The process of using your card is simple.

At Fast Track you just need to scan the qr codes on your boarding pass and your Premium Journey VIP card.

Premium VIP

The Premium Journey VIP card also allows access to one travelling companion. In this case, you will have to repeat this process twice, letting the companion pass through the e-gate first.

If you are travelling with more than one companion, you can purchase access to our services in advance at https://store.ana.pt/.

In the ANA lounge, go to the counter and present your Premium Journey VIP card.

Conditions and terms of use

To consult the Terms and Conditions associated with using the Premium Journey VIP card, you can open the text here.

You can also download the document at the bottom of this page.

Contact us

Don't hesitate to contact us if you have any questions about your Premium Journey VIP card.

Customer care:
Telephone: +351 218 413 890
Email: premiumjourneyVIP@ana.pt

We hope you enjoy the added peace of mind and comfort that your Premium Journey VIP card provides.

We wish you a pleasant journey!

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Email:
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COMO

COMO is a urban brand characterised by the versatility of its offer. From a variety of sandwiches, salads, pastries, juices and fruit to a daily selection of traditional dishes, it guarantees a complete offer for every moment of the day. What's more, this concept brings customers some novelties that are a trend in all major cities, such as various vegetarian options; bowls; ramen and desserts that bring to mind very traditional flavours such as baked apple, rice pudding or chocolate mousse, but are innovative in their presentation.

ANA

Ethics and Conduct

Introduction Ethics and Vigilance Committee Guides and Documents Reporting Infractions

In a company like ANA, long-term success is based on relationships of trust, with clients, with shareholders, with employees, with suppliers and business partners and with the community in which the company operates and that it has an impact on.

Trust – which presupposes living by the same rules and principles of conduct – grows stronger when these rules and principles are known and shared transparently. This is why ANA adopted a Code of Ethics, which was in force until 2013, when the Company became part of the VINCI Group. From then on, it adopted the principles established for the entire group as an extension of its own convictions.

The company’s all-round performance commitments are outlined in the VINCI Manifesto, which sets out the following values shared by all employees:

1. Together! Design and build
2. Together! Comply with ethical principles
3. Together! Accelerate the environmental transition
4. Together! Engage in civic projects
5. Together! Strive for zero accidents
6. Together! Foster equality and diversity
7. Together! Promote sustainable careers
8. Together! Share the benefits of our performance

Thus, and in compliance with DL No. 109-E/2021, of 9 December, ANA implemented the Programme for Integrity, Transparency and Compliance with the General Framework for the Prevention of Corruption (GFPC), with the aim of reinforcing prevention of and protection against corruption. To this end, it is provided with internal control mechanisms and corruption prevention measures that transparently assure the effectiveness and efficiency of processes and operations:

For clarification of the Programme for Integrity, Transparency and Compliance with the General Framework for the Prevention of Corruption (GFPC), the following e-mail address of the Ethics and Vigilance Committee shall be used exclusively etica.vigilancia@ana.pt

With the aim of assuring the implementation, monitoring and continuous improvement of the Programme for Integrity, Transparency and Compliance with the General Framework for the Prevention of Corruption (GFPC), an Ethics and Vigilance Committee has been set up, with the following members:

a) Janete Lee (Responsible for Regulatory Compliance and Responsible for the Plan for the Prevention of Corruption Risks and Related Infractions);
b) Raphaël Pourny;
c) Rui Morgado;
d) Raquel Barata.

Any communications addressed to the Ethics and Vigilance Committee regarding possible violations of the rules on which the principles of Business Ethics are based, particularly respect for the law, respect for people and the fight against corruption, must be made exclusively via ANA’s Reporting Channel.

The mandate of the Ethics and Vigilance Committee is for three years from the date of their appointment by ANA’s Executive Committee.

The values we embrace and that are reflected in the Programme for Integrity, Transparency and Compliance with the General Framework for the Prevention of Corruption (GFPC) are defined in the following documents:

The Anti-Corruption Policy affirms ANA’s commitment to the prevention of corruption.

The Privacy Policy affirms ANA’s commitment to personal data privacy and protection.

The Code of Ethics and Conduct, which lays down all the principles of business ethics that apply in all circumstances; is a direct extension of Commitment no. 2 of the Manifesto.

The Annex to the Charter of Ethics and Conduct incorporates the specificities and the national reality at ANA.

The Anti-Corruption Code of Conduct, which details the rules concerning the prevention of all acts of corruption, notably identifying risks in business processes and defining conduct to be avoided.

The Guide on Human Rights: is also an extension of the Manifesto. It reiterates the risks identified and their implications and presents a common set of guidelines on how to handle issues concerning human rights. These guidelines are based on the principles of the Universal Declaration of Human Rights, on the eight fundamental Conventions of the International Labour Organisation and on the OECD Guidelines for multinational enterprises. This Guide includes an Annex with the internal implementation procedures.

The Declaration on Essential and Fundamental Actions Concerning Occupational Health and Safety reflects a shared determination to achieve the “zero accidents” objective. The declaration is the fruit of constructive and regular social dialogue. As part of a continuous improvement policy, it affirms that progress can only be made with all employees and their representatives through the promotion of our safety culture. Is an extension of Commitment no. 5 of the Manifesto.

The Environmental Guidelines, which are an extension of Commitment no. 3 of the Manifesto, provide a framework designed to minimise the risks and impact of our activities on the environment, to continuously improve and to adapt our actions to protect the environment.

Also in this scope, based on rules aiming among other principles the respect for the law, the right to competition, the fight against corruption and the prevention of conflicts of interest, ANA has developed a risk assessment system, included in the Plan for the Prevention of Corruption Risks and Related Infractions; (PPR), in line with the methodology of the VINCI Group.

This plan is reviewed at least every 3 years and its implementation is monitored and reflected in the Annual Assessment Report.

Apart from strict compliance with the law and regulations in force, ANA is governed by the principles of professional ethics, which should, in all circumstances and in all places, inspire the conduct of its employees. This is therefore considered a distinctive factor in reinforcing the confidence of all its stakeholders.

With the introduction of this Reporting Channel, we aim to allow both employees and third parties to report any situations that violate the rules that the principles of Corporate Ethics are based on, in particular: respect for the law, respect for people and fighting against corruption.

This channel allows anonymous reports to be received and is implemented according to the requirements of Law No. 93/2021, of 20 December, which establishes the general framework for the protection of whistleblowers, and ANA assures the same level of protection in all of the areas reported, particularly assuring non-retaliation against the whistleblowers.

Complaints are excluded from the scope of this reporting channel. There is a specific channel for Suggestions and Complaints, which can be accessed via the internet page of each airport, in the “Tell us” section.

When you submit a report, don't forget to save the password automatically created by the system so that you can access and follow up on it (if you lose or forget your password, it cannot be recovered or reset, so you will no longer be able to access your complaint).

To subsequently send and receive communications about your report, you must access it by selecting "Follow up on existing report" and entering your password.

You can access the Reporting Channel and our FAQs here.

Environment

Water management

Introduction Water efficiency projects Effluent management

Water supply management.

Water is a precious resource that is becoming scarcer and scarcer. Water quality is essential for the pursuit of human activities and maintaining biodiversity, progressively threatened by global warming.

Responsible management of this resource is a strategic priority for the environmental management system at ANA airports. The company uses smart metering to manage and control water consumption in the airport facilities. This includes restaurants, sanitary facilities, irrigation of green spaces, washing vehicles, pavements and buildings, as well as consumption associated with firefighting drills. At ANA airports, the water supply comes from specialised suppliers and/or own facilities.

Also of note is how the company monitors the quality of water for human consumption, aimed at ensuring the health of users of all ANA airports and improving consumption efficiency.

Therefore, the company began the Water Footprint project in 2011, placing itself in the forefront in comparison to other national companies, as was the case with the Carbon Footprint. Using and adaptation of the methodology presented in The Water Footprint Assessment Manual”, ANA calculated the water footprint of its airports up to 2015.

Currently, as has already been done for the energy area, ANA has started carrying out water audits in the different airports it manages.

Water Efficiency: Impactful projects

Pursuing the aim of reducing consumption and increasing water efficiency, the company has highlighted some of the many measures and projects implemented and underway:

Did you know that at the Azores airports...

• Because of the rainfall in the islands, artificial irrigation of the green areas at the airports is rarely needed?

• In the green areas at Ponta Delgada Airport, we plant species adapted to the region according to their lower water needs? 

Did you know that at Faro Airport...

• We dry wash our vehicles, which gives an average 85% reduction of water consumption compared to conventional washing?

• A project aimed at reusing the water from washing aircraft and testing the Airport Firefighting Service vehicles is under development, aimed at reducing water consumption? This Portuguese project is a candidate for the VINCI Environment Award?

• In the green areas at Faro Airport, we plant species adapted to the region according to their lower water needs?

• We give the water from the noria (waterwheel) at Faro Airport to Algarve University for use in the Ramalhete Research Station for breeding seahorses and other species of fish of commercial interest (sea bream , turbot, etc.) in captivity?

Did you know that at Lisbon Airport...

• We receive data via WATERBEEP (contract with EPAL) that also allow us to detect anomalous consumption and act rapidly in the event of disruption of the water supply network?

• We are adapting the system created at Porto Airport, which comprises reusing the water used during testing of the pumping system of the firefighting vehicles, for use in the future Lisbon Airport fire station, where rainwater will also be reused?

• In the green areas at the airport, we plant species adapted to the region according to their lower water needs?

• We have optimised watering of the green areas on the ground side of the airport using the Trigger system, with virtual sensors that control the humidity according to soil conditions and the real needs of the plants, permitting average savings of 30%?

• Estamos a adaptar o sistema criado no Aeroporto do Porto, que compreende o reaproveitamento da água utilizada durante os testes ao sistema de bombagem das viaturas de combate a incêndios, para integrar no futuro quartel de bombeiros do Aeroporto em Lisboa, no qual serão também aproveitadas as águas pluviais?

• Plantamos, nas áreas verdes do Aeroporto, espécies adaptadas à região, selecionadas em função da sua menor exigência hídrica?

Did you know that at Beja Airport...

• We have implemented EPAL's ultrasound WONE system, which allows leaks in the water supply network to be detected and resolved and reduces water consumption by around 43%?

• We water almost 90% of the green spaces at Beja Airport using the drop-by-drop system?

Did you know that at the Madeira airports...

• In the green areas at Madeira Airport, we plant species adapted to the region according to their lower water needs?

• We have channelled the runoff water from the runway and the parking apron at Porto Santo Airport to the reservoir, located in an area close to the airport? This is the largest irrigation water storage structure on the island. The reservoir water, as well as water from other sources, is used for watering the landscaped areas in the airport and in other parts of the island.

• We have installed a drop-by-drop watering system in the green areas at Madeira airport?

• The green spaces at Madeira Airport are partially watered using water from the “levadas” – irrigation channels that guide the available water from the highest places to lower lying land?

Did you know that at Porto Airport...

• We reuse the water collected from the disposal points for bottles of liquids near the security checkpoint for cleaning and watering in the airport?

• We were able to reduce water consumption by 40% thanks to a system that allows some of the water used for testing the pumping system on firefighting vehicles to be reused? This project won the VINCI Innovation Award and is being replicated in other airports.

• We have reduced the water used for flushing toilets by 75% by using a vacuum drainage system?

ANA’s activities generate three different types of effluents:

•  effluent from run-off from paved areas, potentially contaminated with hydrocarbons – rainwater;
•  effluent from the containment of spillages and domestic wastewater;
•  domestic wastewater.

To deal with rainwater, which has a higher potential impact, systems are being installed for pre-treating the water before it is discharged into public collectors or the water environment. Thus, albeit not exhaustively, there are hydrocarbon separators on the aircraft parking aprons, the vehicle refuelling areas and in the garages and workshops.

Over the last decade, ANA has been investing in improving the wastewater and rainwater drainage systems at its airports, in some cases remodelling the existing networks (Lisbon, Porto, Faro, Ponta Delgada and Horta) and introducing programmes for monitoring the quality of the wastewater, rainwater and the run-off produced.

The effluent produced by the company is sent to the following places:

•  Porto and Beja airports: Own wastewater treatment plants, with one being in the implementation phase at Ponta Delgada Airport;
•  Lisbon and Faro airports: connection to the municipal collector;
•  Santa Maria Airport: connection to a septic tank followed by a filtering trench run by the Municipal Council;
•  Flores and Horta airports: septic tank followed by an absorption tank operated by ANA.

The results obtained from the monitoring programmes underway showed that, in the case of some wastewater, rainwater and run-off, the parameters established by law have been fully complied with at ANA airports.

With regard to the management of industrial effluent, of note is the manual at Humberto Delgado Airport (Lisbon), which establishes the terms for the occurrence of the emission of this effluent in the network of collectors. Read it here.

Gestão da água